Human support — not tickets in a CRM
WhatsApp, phone or email. You are answered by a team member who knows your hotel by name. In hours, not days.
MS Hospitality
Hospitality technology designed by hoteliers — not consultants
We are the hospitality division of MS Sistemas Informáticos. 10 years digitalising hotels in Canarias, Madrid and mainland España with one simple principle: technology should make hotel operations easier, not more complex.
Own team in Las Palmas, Madrid and Tenerife · Response in under 1 hour
10+
Years working alongside hotels in Canarias and mainland España
+50
Companies trust MS Sistemas
<1h
Average response time
3
Offices in España · LP · Madrid · Tenerife
Why we exist
We were born in a hotel — not in a boardroom
MS Hospitality started when a hotel manager in Canarias called us with a specific problem: «I don't need another CRM, I need guests to stop coming down to reception to ask what time breakfast is». We solved that case. Then the next one. Then five more.
Every MS Hospitality solution — E-ink labels, guest Web App, smart check-in, AI assistant — has been designed alongside hotel managers, receptionists, F&B heads and housekeeping teams from real hotels. That is why it works where it matters. That is why your team uses it from day one.
We do not sell digitalisation for appearances — we deliver results you see in your P&L from the first quarter.
Hotel technology should not feel like technology — it should feel like good service.
How we work
Six non-negotiable principles
Rules that do not change with every new project. They are what guarantee your deployment will go smoothly — and they tell you when we are not the right partner.
Deployment with no building works or interruptions
Your hotel does not stop. We install with no cabling, no disruption to operations and with full team training throughout the process. Most hotels are operational in under a week.
Hardware, software and support — one single partner
Electronic labels, Web App, kiosks, smart check-in and ongoing support under one roof. No intermediaries. No tickets bouncing between three different suppliers.
Designed with real hoteliers
Every product is developed alongside hotel managers, receptionists and F&B heads. This is not technology conceived in a boardroom and applied to your hotel — it is technology built from within your hotel.
No long-term contracts
We earn your trust every month. If the platform does not fit within 30 days, you leave with no penalty. That is our way of demonstrating confidence in what we deliver.
Real local presence
Our own technicians in Las Palmas, Tenerife and Madrid. We do not subcontract. When your hotel needs someone on-site — they are there in under 4 hours.
Who we are
A team, not a call centre
Behind MS Hospitality is an in-house team of technicians, engineers, hoteliers and designers based in Las Palmas de Gran Canaria, Madrid and Tenerife. All directly employed. All in España.
Official Microsoft Partner since 2016. Certified partners of the manufacturers we work with — Microsoft, HP, Dell, Kaspersky — with direct access to manufacturer support when required.
The same team that has maintained critical systems for law firms, shipping companies and hospitals in Canarias for 10 years — now maintaining the digital operations of hotels that cannot afford downtime during peak season.
When your hotel calls — we know who is calling and what is behind every system.
Frequently asked questions
What hoteliers ask us before signing up
FAQ
Preguntas Frecuentes
How does MS Hospitality differ from a PMS or a hotel software provider?
We do not compete with your PMS — we integrate with it. We provide the layers that guests and your team interact with day to day: digital check-in, Web App, electronic labels, AI assistant and digital signage. Hardware, software and support under one partner.
Do you work with hotels outside Canarias?
Yes. We operate in Canarias (Las Palmas, Tenerife), Madrid and mainland España. Most of the deployment is carried out remotely, and on-site visits are covered by our own technicians travelling from the nearest office.
Are there long-term contracts?
No. Monthly subscription with no long-term commitments. If the platform does not fit your hotel within 30 days, you leave with no penalty.
Who handles support when I call?
A directly employed MS Sistemas technician, not an outsourced call centre. Each hotel has a dedicated account manager who knows your installation. Average response time via WhatsApp, phone or email: under 1 hour.
Let's talk
Would you like to meet the team before digitalising your hotel?
Book a 20-minute call with the MS Hospitality team. No sales script. If your hotel is not the right fit for our solutions — we will tell you before you do.
Contact
Shall we talk about your hotel?
Tell us about your property and we will propose the ideal solution.