Canarias: 828 124 330 Madrid: 910 054 780
MS Hospitality

The all-in-one platform to digitalise your hotel: Smart Check-In, guest Web App, electronic labels and conversational AI. Deployment with no building works, and human support from España.

Hotels in Canarias, Madrid and mainland Spain · Demo in 20 min · Response in under 1 hour

What your hotel can achieve with MS Hospitality
<10 daysTurnkey deployment
ZeroBuilding works or service interruptions
Up to -40%Calls to reception
Up to +25%Internal revenue
Human support in hours, not days
Day-to-day operations

Hotel digitalisation should not be another problem in your daily operations

Do any of these situations sound familiar?

  • Your reception is overwhelmed during check-ins with queues, repeated questions and impatient guests.
  • You print menus and leaflets every week and they are still out of date.
  • Guests cannot find hotel information and end up calling or coming down to reception.
  • You have tried technology before and no one on the team used it, or it took months to work.
  • You pay expensive licences for modules you do not need and support that never responds.

The problem is not a lack of technology. It is technology that does not fit the way your hotel operates.

How it works

Your smart hotel, ready in 3 steps

1

Free assessment · 48 hours

We visit (or call) your hotel, identify friction points and design a tailored plan. No commitment required.

2

Deployment · 3 to 10 days

We install all solutions with no building works, no service interruption and full team training throughout the process.

3

Ongoing support · continuous support and improvements included

Continuous human support, improvements and new features as your hotel grows.

Complete platform

Everything a smart hotel needs, on a single platform

8 solutions connected to each other. Start with one, scale whenever you are ready.

Book demo →
F&B · Buffet

Electronic labels for buffet and restaurant

The end of printing menus every week. Update prices, allergens and languages from your mobile in seconds. E-ink display, years of battery life and an elegant design that fits any buffet.

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Electronic labels for buffet and restaurant
Guest Experience

Guest Web App

All your hotel information, with nothing to download. A URL or QR gives guests instant access to schedules, services, restaurants, maps and direct communication with reception. Works on any mobile device.

View guest Web App
Guest Web App
Reception

Smart Check-In

The guest arrives, signs on their mobile and goes straight to their room. Reduces time at reception by up to 60% and eliminates queues during peak hours. Compliant with traveller registration requirements and integrates with your PMS.

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Smart Check-In
Pre-arrival

Pre-Check-In online

The registration process begins before the guest arrives at the hotel. Automatic email after booking, details completed from home and documentation submitted in advance. Reception simply hands over the key.

View Pre-Check-In
Pre-Check-In online
Lobby · Self-service

Interactive kiosks

Information, self-service and upselling 24/7 in your lobby. Touchscreen displays that answer questions, sell experiences and book services when reception is closed or busy.

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Interactive kiosks
Communications

Digital Signage

Dynamic screens for public areas, restaurants and guest rooms. Communicate events, menus, offers and messages in real time from a single dashboard. No more printed, out-of-date signage.

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Digital Signage
Food & Beverage

Digital menu

Your restaurant, bar or room service menu always up to date. Multilingual QR with photos, allergens and current prices. Guests browse from their table without touching anything physical.

View digital menu
Digital menu
Artificial Intelligence

AI guest assistant

A virtual concierge available 24/7 in over 30 languages. Answers questions, recommends activities, books services and reduces calls to reception by up to 40%. Learns from your hotel to respond like a local.

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AI guest assistant
Why MS Hospitality

Smart hotel solutions your team will actually want to use

Measurable impact from the first week

Fewer calls to reception, higher internal revenue, better reviews. We do not sell digitalisation for appearances — we deliver business results you see in your P&L from the first month.

Human support, not tickets lost in a CRM

No bots, no waiting queues. A technical team in España that knows you by name, understands how your hotel operates and responds via WhatsApp, phone or email. In hours, not days.

Deployment in days, not months

Your hotel cannot stop — and it does not have to. We install with no building works, no service interruptions and no disruption to your operations. Most hotels are up and running in under a week.

Frictionless guest experience

One tap on their mobile and they are in. No apps to download, no lengthy forms, no technological barriers. Simple, intuitive and multilingual from day one.

Built by hoteliers, for hoteliers

Every tool is developed alongside hotel managers, receptionists and F&B teams. That is why it works where it matters — at reception, in housekeeping and at the buffet. Not just in a sales presentation.

A connected, scalable ecosystem

Labels, kiosks, Web App and AI assistant all speak the same language. Start with one solution and add more whenever you are ready. As your hotel grows, the platform grows with you.

40%
Improved guest perception
Zero
Paper at the buffet
3-4
Languages per label · configurable by season
Use cases

What your team will experience with MS Hospitality

Representative scenarios based on actual product functionality.

Smart check-in is up and running in under a week. Reception can breathe again during peak hours.
D
Hotel Management
5★ Hotel · Coastal scenario
You stop printing menus every week. F&B updates prices and allergens from their mobile in seconds.
F
F&B Manager
4★ Hotel · Urban scenario
Support is answered by a real person who knows your hotel. In hours, not days.
P
Owner
Boutique Hotel · Rural scenario
By hotel type

Every hotel starts with the solution that matters most to them

Select the property type closest to yours and see where others like you begin.

Urban business hotel

High midweek occupancy, time-conscious guests. Friction at reception and slow check-in hurt your NPS more than anything else.

−60% Average time at reception
Speak with a consultant →
4-star urban hotel in Madrid at dusk
Where to start

Pre-Check-In online · Smart Check-In with digital signature · 24/7 AI assistant in-room to reduce calls to reception.

Sustainability

Technology that enhances the guest experience… and cares for the planet

Digitalising your hotel is not just about modernising it. It is a conscious decision towards a more responsible hospitality model.

  • Zero printed paper at the buffet, on menus and in signage
  • Less waste, less maintenance, greater efficiency
  • Real-time information, with nothing to reprint
  • Strengthens your eco-friendly positioning with guests and OTAs

Investing in sustainable technology means investing in a cleaner, more efficient and more responsible future.

Frequently asked questions about digitalising your hotel

¿Cuánto tarda la implantación en mi hotel?
Entre 3 y 10 días según el alcance. Trabajamos sin obras, sin cortar el servicio y formamos a tu equipo durante la propia instalación. La mayoría de hoteles están operativos en menos de una semana. Si hay cableado que instalar, puede añadir 1-2 días adicionales — siempre planificados en temporada baja o por fases para no afectar a la operativa.
¿Necesito integrar esto con mi PMS actual?
No es obligatorio. Nuestras soluciones funcionan de forma autónoma, pero se integran con los principales PMS del mercado (Opera, Mews, Cloudbeds, Protel, Sihot y otros) si quieres unificar datos. La integración es bidireccional y la hacemos nosotros, no tu equipo. Si tu PMS tiene API, lo conectamos.
¿Y si mi equipo no es muy técnico?
Justo por eso diseñamos cada interfaz pensando en recepcionistas, no en programadores. Formamos a tu equipo durante la propia instalación y ofrecemos soporte humano por WhatsApp, llamada o email cuando lo necesites. La curva de aprendizaje es de horas, no de semanas.
¿Hay permanencia o licencias a largo plazo?
No exigimos permanencias eternas. Trabajamos con modelos flexibles, sin letra pequeña y con precios transparentes desde el primer día. Si no estás satisfecho en 30 días, te vas — es nuestra manera de demostrar que confiamos en lo que hacemos.
¿Puedo empezar solo con una solución y añadir más después?
Sí. La mayoría de hoteles empieza por etiquetas electrónicas o smart check-in y va escalando. Toda la plataforma está conectada, así que añadir una solución nueva es cuestión de días. Cada módulo se integra con los anteriores sin rehacer nada.
¿Qué pasa si necesito ayuda después de la instalación?
Nuestro soporte técnico es humano y cercano, con equipo en Canarias y Madrid. No tickets perdidos ni chatbots — una persona que ya conoce tu hotel responde en horas, no en días. Un sistema caído un sábado a las 14:00 es una emergencia y lo tratamos como tal.

Start transforming your hotel into a smart hotel this week

Book a free 20-minute demo. We show you how the solutions would work in your hotel — no commitment, no sales script. If it is not the right fit, we will tell you before you do.

  • No long-term contracts
  • No building works or service interruptions
  • Deployment guaranteed in under 10 days
  • Human support in España
Book my free demo → Message us on WhatsApp → Or message us on WhatsApp and we will respond in under 1 hour.
Contact

Let's talk about your hotel?

Tell us about your establishment and we will propose the ideal solution.

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